348 Privacy Policy: How We Protect Your Information

1. Information We Collect

When you register or use the 348 platform, we collect various types of information to ensure the service runs smoothly and securely. The types of information collected include:

• Account information: Full name, email address, phone number, date of birth, and proof of identity collected during registration and identity verification.
• Device and browser information: IP address, device type, operating system, browser version, screen resolution, and login session data. This information is collected automatically for security purposes and to detect suspicious activity.
• Payment information: Details of local payment methods used for deposits and withdrawals in MYR (RM). Full account numbers are not stored on our servers — only the reference information required to process transactions.
• Cookies and usage data: Information about pages visited, session duration, games played, and in-platform actions. This data helps us understand how users interact with the platform and improve the overall user experience.

All data collection is carried out lawfully and with adequate notice to users. We do not collect data beyond what is necessary for platform operations.

2. How We Use Your Information

Information collected is used solely for the following purposes and for no other purpose without your consent:

• Account management: To handle registration, identity verification, login, and all account-related activity on the 348 platform.
• Transaction processing: To process deposits, withdrawals, and all financial transactions in MYR (RM) securely and accurately.
• Platform security: To detect and prevent fraud, multiple account usage, hacking attempts, and any activity that violates our terms of use.
• Service improvement: To analyse usage patterns, identify technical issues, and improve platform features based on user feedback and real usage data.
• Service communications: To send important notifications related to your account, transactions, and policy updates via email or in-app alerts.

4. Data Storage, Security & Sharing

Data retention period

Account and transaction information is retained for as long as your account remains active and for the period required under applicable Malaysian law. Following account closure, data required for legal compliance purposes will be retained for the applicable minimum period before being securely deleted.

Security measures in place

348 implements multiple layers of security to protect your data, including SSL encryption for all data communications, strict server database access controls, automated intrusion detection systems, and regular security audits. Payment data is handled in accordance with industry standards to ensure your financial information remains protected.

Third-party sharing

348 does not sell, rent, or distribute your personal information to third parties for marketing purposes. Your information may only be shared in the following limited circumstances: with authorised payment processors to complete your transactions, with relevant authorities when required by law or court order, or with technical service providers assisting in platform operations under strict confidentiality agreements.